ITSM Integration

Change management that happens by itself

Schedule a maintenance window in Uplivra and it opens a change, requested item or incident in your ticketing system, waits for the manager's approval there before pausing alerts, and posts updates when the work starts and ends. No more maintenance windows that nobody approved, and no more alerts during work that everyone approved.

Prefer to keep it simple? A manager can approve maintenance inside Uplivra instead; that comes with the module too.

Incidents for alerts

Open an incident automatically when an alert fires, update it while it's open, and resolve it when Uplivra sees the device recover. The ticket number shows on the alert and on the device's page.

Keep a CMDB up to date

Uplivra can keep configuration items in ServiceNow, Freshservice or your own system (by webhook) in step with the devices it monitors: names, addresses, models, firmware and sites.

Supported systems

Passwords and API keys for these systems are stored encrypted on your Uplivra server.

Pricing

$1 per device per month (proposed introductory price). Don't have a ticketing system? Native Service Desk is built in.