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ModuleNative Service Desk
Tickets, queues, response and resolution targets, email updates and reports, built into Uplivra and linked to the devices and alerts they're about.
A help desk that knows your network
When someone reports "the internet is slow", the agent sees the ticket next to the devices and alerts it's about. Create a ticket from any alert in one click, and the ticket shows on the device's page for whoever looks next.
Everything a small team needs
- Queues such as Help desk, Network or Projects, with categories.
- Targets for first response and resolution by priority, counted in working hours with your time zone and holidays, and an Overdue view.
- Views for Mine, Unassigned, Overdue and Resolved.
- Email updates to the requester, with a link to follow the ticket.
- A simple request page where staff can raise tickets and follow their own.
- Reports on volume, response times and targets met.
- Resolved tickets close themselves after a period you choose.
Who pays
Only agents, the people who work tickets. Requesters are free and unlimited.
Pricing
$5 per agent per month. Using ServiceNow, Jira, Freshservice or Zendesk already? See ITSM Integration.
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